Communication course: How to connect and influence people
Communication theory and real life practice training in Hong Kong
This is an advanced level communication theory course in English in Hong Kong. As you learn more and update your mind set, skill set and communication techniques, the response you get from people will change.
We are all programmed biologically, socially and individually. When you study and understand how these levels of programming work with everybody generally, with people that belong to a specific group (culture) and with the particular person you're talking to, you'll have the opportunity to leverage on it and reach your communication goal with more success.
A myth about communication
Most people probably have never thought or learned about communication even though we talk, listen, write and read all day long. We just naturally do these without really understanding how they work.
The implicit model most people use is very simple: I have an idea, I encode it into language and sent it to the another person. They decode my message and understand it as I intended. Of course, it doesn't work like that.
No wonder why there is so much miscommunication and misunderstanding between people.
In the course you are going to learn a more complex model that will increase your power to influence people more effectively.
Just as an example, we don't hear what others say. We filter out information, we delete, ignore, modify and distort it according to our believes, knowledge, assumptions and expectations. These are formed by our unique life experiences and cultural backgrounds.
Culture is one of the invisible factors that influences the effectiveness of our understand of each other.
Culture is simple the way people in a group live their lives and interact. We all belong to multiple relatively stable groups: family, friends, school, work place, neighbourhood, nation, country. We also have from time to time a temporary identity and behave according to the cultural expectations: as customers, passengers, patients, hotel guests, tourist etc.
The values, traditions, customs, expectations, etc. are different from group to group. And this is one of the sources of misunderstanding, arguments and conflicts.
Since early childhood we automatically learned the schemas that we subconsciously apply in different situations. That is the cultural learning and behaviour. Learning the specifics of other cultures is one element of better communication.
Rational arguments vs emotional impact
Another topic that comes up during the lessons is our automatic belief and practice that we use rational arguments, data, information and logic to communicate with others and except an impact or reaction. Usually it does not work.
Relationship and emotions first. The content of your message will not have the desired outcome until the other person is in a mental, emotional and physical state that they can and want to understand you and until they trust you and like you enough. This topic is related to Maslow's hierarchy of needs.